Furniture return policy
-
You have 90 days after delivery to return an item in its original condition. Return shipping costs are the responsibility of the customer. Upon return, your merchandise will be inspected and appropriate credits and/or refunds will be issued for the item(s) and any taxes due to be refunded in accordance with state law.
-
Refunds
-
After receiving your returned item, refunds will be credited back to your original payment method minus shipping charges, plus a 20% restocking fee taken from the subtotal of your order. If you need to cancel your initial order, you must cancel within 24 hours in order to receive a full refund. If you need to cancel after 24 hours of the initial order and before the item is delivered, you will receive a full refund, minus a 20% processing charge. Once the order is shipped out from our factory and is in transit to the California warehouse / Final Destination, the customer can not ask for an Order Refund / Cancellation. During transit time there can be delays out of our control and sometimes can take longer.
-
Damaged Items
-
Sons of Harper is proud of our quality and craftsmanship. In the rare event that your item arrives damaged or defective, please contact us upon receipt, and we’ll make things right.
-
Clearance Items
-
Clearance items are final sale and are not eligible for returns.
-
Promotions
-
In the event that you make a purchase during a promotion where the total discount you received was dependent upon the grand total cost of the order (commonly called a Buy More, Save More Sale), and part of the order is canceled or returned after making the purchase, then the discount you qualified for is subject to change to a lower discount as dictated by the promotion. Any refunds for items returned or canceled will be subject to this change. Limited edition collections/product/fabrics are not eligible for promotional discount.
-
Editing Your Order
-
Your order can only be edited within 24 hours of placing it. Changing your order after 24 hours will be subject to additional fees depending on the situation.